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Terms of Service

Cancellation Policy

All bookings are subject to Eclipse Escapes' cancellation policy. If you need to cancel more than 24 hours prior to your booking, your deposit will be refunded. If you cancel with less than 24 hours’ notice, your deposit will NOT be refunded.

You can reschedule more than 24 hours prior to your booking and transfer your deposit to the new date. If you reschedule your booking with less than 24 hours’ notice, you will lose your original deposit and will need to pay a new deposit for your new booking date.

If fewer people participate than you indicated in your booking, you will be refunded for the difference if the number of participants still meets the minimum number required for the room. If your group’s participation numbers fall within the range you indicated in your booking, then the deposit will be applied to admission fees.

Conduct Agreement

All patrons must follow Eclipse Escapes' safety guidelines and adhere to the Game Master’s directions at all times. Failure to do so can result in being asked to leave the facility. Anyone that displays aggressive or unsafe behaviour will be asked to leave the facility. Anyone showing signs of being under the influence of any substances can be refused admittance. No admission fees or deposits will be refunded under these circumstances.

All patrons must sign Eclipse Escapes' legal waiver and pay in full before participating in an escape game.

Minors under the age of 16 only if accompanied by a parent or legal guardian.

No food or beverages permitted inside escape rooms.